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T+14/30/60/90 Outcomes and Analytics

Field 

Value

Feature / Epic

 https://cxtsoftware.atlassian.net/browse/XD-36008Pending approval

Release Date

 May 30 (FA) / Jun 17 (GA)

PM / UX Owner(s)

 @Ankit Pawar (Deactivated) / @Dean Meacham

Primary Success KPI(s)

CSAT,

Baseline (T0)

 

Target @ T+90

 <number or %>

Instrumentation Verified?

 Yes / No

Portal Card Status

 Beta / Launched (link)

Checkpoint Log

Legend

  • Δ Delta = Actual – Baseline

  • Target Met? ➜ Yes /  No (row highlight)

T + 14 Days (First‑Adopter Exit)

Metric

Baseline 

Target 

Actual

 Delta 

Notes 

Primary KPI

 

 

 

 

 

Adoption (% target users)

 

 

 

 

 

Time‑to‑First‑Value (median)

 

 

 

 

 

Support Ticket Ratio

 

 

 

 

 

Error Rate / Latency

 

 

 

 

 

 

Qualitative Feedback  – Top 3 user quotes – NPS verbatims

Decision Gate  ✅ Continue   ⚠️ Pivot  🚫 Rollback

Fast‑Follow Backlog  https://cxtsoftware.atlassian.net/browse/XD-47516Pending approval


T + 30 Days (Initial Outcome Validation)

Repeat table & sections above.
Add sub‑section Early ROI Signals (e.g., MRR uplift, churn reduction).


T + 60 Days (Trend Confirmation)

Repeat table & sections above.
Add sub‑section Cohort Analysis (new vs existing users).


T + 90 Days (Final Review)

Repeat table & sections above.

Overall Outcome Score % of correctly estimated criteria (e.g. Estimated MRR12 pre-development at 3 and at 90 days was on pace for 100K MRR, then it was correctly estimated)
Post‑Launch Outcome Achievement Rate  % KPI targets met (e.g., 3 / 4 = 75%) recorded for WIG reporting.

Iterate / Scale / Sunset Decision  ➡️  [Select & justify]


2 · Attachments & Links

  • Pendo dashboard export (PNG)

  • Support ticket tag report

  • Tech‑ops Grafana panel

  • User interview notes (Dovetail)


3 · Retrospective & Lessons Learned

Area 

What Went Well

Needs Improvement

Action Owner

Discovery & Definition

 

 

 

UX & Usability

 

 

 

Delivery & QA

 

 

 

Enablement & Docs

 

 

 

 

Next Steps Logged?  Yes / No


Remember: If data is missing, the work isn’t done. Own the outcome.