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Pendo Tracking for Navigation

What's Being Tracked

The implementation captures user behavior across the global application navigation and layout. Here's what PMs can analyze in Pendo:

1. Menu Navigation (NAV_Item_Clicked)

When: User clicks a standard item in the main navigation menu

What you can answer:

  • Which features are the most popular access points?

  • How deeply are users navigating into the menu structure? (navDepth)

  • At what point during a session do users visit an area of the app? (sessionElapsed)

  • Do users prefer the collapsed or expanded sidebar?

Property 

Meaning 

itemId

ID of the clicked menu item

route

Angular route navigated to

group

Parent group (if applicable)

parent

Parent item (if nested)

navDepth

Count of navigation events in this session (1st click, 2nd click, etc.)

sessionElapsed

Time since session start (e.g., "0d 0h 5m 30s")

sidebarState

'expanded' or 'collapsed'
 

2. Quick Access (NAV_Favorite_Clicked, NAV_Recent_Clicked)

When: User clicks an item in the Favorites or Recents list

What you can answer:

  • How much do users rely on Shortcuts vs. the Standard Menu?

  • Do users favorite sections that are deeper in the IA (highnavDepth)?

  • What is the typical number of favorites a user maintains?

 

Property 

Meaning 

itemId

ID of the clicked item

route

Angular route navigated to

position

Rank of the item in the list (0-indexed)

favoritesCount / recentsCount

Total number of items in the list at click time

navDepth

Count of navigation events in this session

sessionElapsed

Time since session start

sidebarState

'expanded' or 'collapsed'
 

3. Search Usage (NAV_Search_Selected, NAV_Search_Abandoned)

When: User searches for a page and either selects a result or abandons the search

What you can answer:

  • What are the most common search terms?

  • Search Success Rate: How often do searches lead to a click vs. abandonment?

  • Does the number of results correlate with abandonment (too many/too few)?

Property

Meaning

query

The text typed by the user

queryLength

Length of the search string

resultsCount

Number of results displayed to the user

selectedItemId

(Selected only) ID of the chosen item

selectedRoute

(Selected only) Route navigated to
 

4. Layout Interaction (NAV_Sidebar_Toggled, NAV_Group_Toggled, NAV_Section_Toggled)

When: User expands/collapses the sidebar, top-level groups (Favorites/Recents), or feature sections

What you can answer:

  • Do users prefer a distraction-free (collapsed) sidebar?

  • Which sidebar groups (Favorites, Recents, Operations) are constantly open?

  • Is the sidebar toggled via mouse click or keyboard shortcut?

Property

Meaning

action

'sidebar-toggled', 'group-toggled', or 'section-toggled'

state

'expanded' or 'collapsed'

trigger

(Sidebar only) 'button' or 'keyboard'

groupId

(Group only) ID of the top-level group (e.g., 'favorites', 'recents')

sectionId

(Section only) ID of the feature section (e.g., 'fleet-resources')
 

5. Favorites Management (NAV_Favorite_Added, NAV_Favorite_Removed, NAV_Favorites_Reordered)

When: User customizes their favorites list

What you can answer:

  • Which pages are most frequently favorited?

  • Do users actively organize their favorites (reorder)?

  • Is there a "churn" of favorites (add/remove)?

Property

Meaning

action

'favorite-added', 'favorite-removed', 'favorites-reordered'

itemId

ID of the item being modified

route

Route of the item

favoritesCount

Total favorites count after the change

fromIndex / toIndex

(Reorder only) Original and new position
 

Pendo Dashboard Tips

  1. Filter by feature: 'navigation' to see all NAV events.

  2. Compare NAV_Item_Clicked vs. NAV_Favorite_Clickedto see the adoption of shortcuts.

  3. Analyze NAV_Search_Abandonedwith resultsCount: 0 to find content users expect but can't find.

  4. Track navDepthto segment users by session intensity (light browsers vs. power users).

  5. Correlate sidebarState with screen resolution (available in the user’s profile in Pendo) to see if small screens drive collapse behavior.

Event Quick Reference

 

Event Name

 

Category

 

Key Insight

 
 

Event Name

Category

Key Insight

NAV_Item_Clicked

navigation

Standard menu usage

NAV_Favorite_Clicked

navigation

Usage of Favorites shortcuts

NAV_Recent_Clicked

navigation

Usage of Recents shortcuts

NAV_Search_Selected

navigation

Successful search navigation

NAV_Search_Abandoned

interaction

Failed/Aborted searches

NAV_Sidebar_Toggled

interaction

View preference (Expanded vs Collapsed)

NAV_Group_Toggled

interaction

Navigation area preference

NAV_Section_Toggled

interaction

Feature area preference

NAV_Favorite_Added

config

Pages users want quick access to

NAV_Favorite_Removed

config

Pages users no longer need

NAV_Favorites_Reordered

interaction

User organizing their workspace