Customer Advisory Board (CAB)

Purpose and Scope

• Primary focus: roadmap validation, vision alignment, industry trends, strategic needs.

• Explicitly exclude: day-to-day support escalations or bug/complaint resolution.

Ideal Meeting Cadence

Quarterly

Membership Criteria

• Top MRR

• Strategic Accounts

• Feature / Product Adoption Leaders

• Industry Influencers (e.g. King Courier)

• Early Adopters

Members

• Membership

• Current offers out to the following:

  • Capstone (pending)

  • Falcon (pending)

• Industries Represented

  • Capstone → Unknown (“Logistics”)

  • Dropoff → Medical

  • Crosstown → Industrial (i.e. construction, building materials)

    • Bad fit (relationship, neg sentiment)

  • Falcon → Retail, direct-to-consumer, e-commerce, grocery (same day)

  • Delivery Solutions → Retail, e-commerce, medical, pharma

  • Life Couriers → Medical, Pharma (60% dedicated, 40% on-demand)

  • Diligent → Auto Parts (60-70%)

  • Corporate Couriers Logistics → Medical (40%), Distribution (40%)

    • International (Canada)

  • Lab Logistics (BioTouch) → Medical

  • ICS (Geodis) → Medical, Pharma

  • Rush → Medical, Warehouse, Logistics, Freight

Membership Requirements and Guidelines

• MNDA (both parties)

• Product Roadmap (CXT → Customer)

• Design Feedback and Review Meetings (both parties, monthly cadence?)

Mission & Rules of Engagement

TBD

Membership Criteria

TBD

Member List & Contact Information

TBD

Meeting Schedule & Agendas

TBD - post schedule, archive agendas

Historical Notes & Decision Archive

TBD